Terms & Conditions: Your Questions Answered
If you violate our conduct policy — such as using bots, creating duplicate accounts, or attempting fraud — we can suspend or permanently close your account. Funds in your wallet at the time are returned to your payment method within 7 business days. You'll receive an email explaining the reason and your right to appeal within 30 days.
Yes. Go to Settings > Account & Security to update your phone number, email, or payment method. Name and ID number changes require support approval to prevent fraud. Email us with new ID documentation; our team verifies and responds within 24 hours.
Use the 'Forgot Password' link on the login page. Enter your email or phone number. We'll send a one-time reset link valid for 24 hours. Click it, create a new password, and log in. If you can't access your email, contact support with photo ID verification.
Your account balance is stored on our secure servers independently of gameplay. Even during technical outages, your funds remain yours. We maintain daily backups. If data loss occurs, we restore your account from the most recent backup at no cost.
Withdrawals to DANA, OVO, GoPay and QRIS are processed within 24 hours of successful verification. Actual transfer time depends on your bank — most payouts arrive within 5 minutes. Bank transfers may take 1-2 business days. You can check withdrawal status in your transaction history anytime.
You cannot use bots or automation, create multiple accounts, share your login with others, attempt to manipulate games or odds, engage in money laundering, or harass our support staff. You also cannot play from restricted countries where access depends on local law. Violations result in account closure and forfeiture of winnings.
You own your account and its balance indefinitely. Inactive accounts are not closed or charged. Your funds remain accessible whenever you log back in. If your account is compromised, contact support immediately with ID proof and we'll secure it within hours.
